F.A.Q.

F.A.Q.-Frequently Asked Questions

If you have any questions before you purchase our products, the following information are some questions with answers or you could contact us directly service@edgev-tools.com. Any questions are welcome here.

Question: Compared with other competitors, what advantages do we have?
Answer: With the rapid development of industry and the machine work piece materials, people have higher requirements for cutting tools and machining strategies. Edgev Hardmetal Tools puts forward a higher standard to adapt to this change. Our company is devoted to provide the customers with satisfactory productions.

In order to improve enterprise competitiveness and reduce the cost of production, our company has a cost reduction plan implementation in each fiscal year for the customers, as a result, Edgev Hardmetal Tools for our customers’ products purchasing. Our customers can to save 1 to 3% of the total cost.

Edgev Hardmetal Tools has large categories of production and wide application scope, so the customers could get what they want in the shortest time, and this can greatly saves the time and cost of purchasing. At the same time, we have more advantages in products like ND, PCD, PCBN, ceramic, cemented carbide and HSS.We have close cooperation with different professional tool factories to explore new products and production, meanwhile, we also try hard to the explore development, design and production of non-standard products, in this way, we can improve product quality, flexibility, the technical aspects of the cognitive in order adapt to the market need of short delivery.

Question: Where is Dalian?
Answer: Dalian is in the north of Liaoning province in China. As the biggest port city, it is also an important industrial base in north China. There are not only vessels of the modern large-scale dock port, shipbuilding, there are also the first-class international airport, industrial development zone and dense, and developed highway and railway infrastructure. Logistics and information is highly developed here. There are many famous colleges and institutions in Dalian. As a result, various talents are devoting themselves to the development of this city.



Question: If this is the first time to purchase our products, how would you get the products and what information could we provide for you?
Answer: when you consult relevant products, we must understand your needs, please download our customer questionnaire information; you should fill in the handbook according to which we can be clear of what you need. Then you are supposed to sent fax/E-mail to our customer service centre, so that we are clear with your needs and save more time and cost.

Question: Can you offer free samples?
Answer: our company has a perfect policy about the sample for the first purchase of our products. Because of the high cost of sample client and relevant freight problem, we have problems to provide you with free samples and the relative shipping expense. As for this, we appreciate your understanding and support. In addition, when we are sure of your confirmation of samples, the amount of your first order should not be less than $5,000. The expense of the first samples will be deducted in your money which you give us for the formal order.

Question: How to guarantee the stable quality of products?
Answer: For this problem, please refer to Quality Control.

About Delivery Time
Answer: as for the products which meet ISO international standard, we have plenty of products. Without special reasons, you can get the products in 1 ~ 3 workdays after the order is confirmed. For those non-standard with special needs, you can get the samples in 25-35 workdays formal order can be delivered in the 15 ~ 20 workdays.

Service & Support
Our English language support staff work 24 hours a day to provide you with assistance on questions that you do not find answered in our FAQ section. Please send your questions to info@edgev-tools.com or you could use our contact support form. Due to spam filters, our mails could be inadvertently redirected to your spam or junk mail. We kindly ask you to add our mail address info@edgev-tools.com to your trusted senders to ensure you receive all our emails.